Knowledge Base

All Articles

What will you do with my personal data?
Before you add your details
BookEntertainment Payments
How do I contact you?
How do I set up my Act listing?
How do I use the booking system
How is my star rating calculated?
A client wants to change or cancel a booking, how do I do this?
Can I add a supplement to cover the card charge fees for my bookings?
Getting Started Guide
How Do I Change The Number of Days Notice Before Booking For My Act?
How should I respond to my act reviews?
What should my Act name and Short description be?
Add Your Act Listing Step1 - Act Details
Can I take an additional deposit upfront?
Help! I have a negative review, what do I do?
How do I sync my google calendar to BookEntertainment?
What are you going to do with the information I provide?
What can BookEntertainment do to generate more paid gigs for my act?
Act Listing Setup Step 2 - Prices
How can I avoid double bookings?
How can I contact Stripe?
How does BookEntertainment’s booking system work?
Act Listing Step 3 - Time Details and Travel options
Getting a booking
How do I make changes to my Act listing?
How much should I charge BookEntertainment customers?
Act Listing Step 4 - Media
How can a customer change their payment method before the balance due date?
How can I manage my availability calendar on my smartphone?
How do I setup my travel rates?
I am registered for UK VAT, how do I account for VAT on BookEntertainment Bookings?
Act Listing Step 5 - Write-up
How do we find out about bookings?
I would like to list my act on BookEntertainment without taking bookings. Can I do this?
Where do I add my early setup/packup time, days notice for last minute bookings and how far in advance to take bookings?
Act Listing Step 6 - Cancellation Policy
How do I sign up with Stripe?
How much does it cost to use BookEntertainment?
What is my featured image and how do I add it?
What to do if I have a double booking?
How do I add images to my listing gallery?
How does a transaction appear to customers?
What if there are problems with a booking?
Who are BookEntertainment?
How do I add a video to my Act listing?
How do I collect client balances?
How much does the Bookentertainment payment system charge?
How do I add audio tracks to my profile?
When do I need to refund the BookEntertainment deposit?
Will I receive notifications of payments?
How do I write my Act Introduction, What to Expect and FAQs?
What are the benefits of using the Bookentertainment payment system?
How do I add extra information/tabs to my profile?
Will my clients be notified before final balance is taken?
I need to prevent a final balance payment from happening before the due date?
What are the Meta Title, Description and Keywords?
I have multiple acts / services, can I have more than one profile?
I’ve signed up for the Bookentertainment.com payment system. What next?
Can I display the BookEntertainment.com availability calendar on my own website?
What does the Payment Status mean on my bookings tab?
How can I improve my performance on BookEntertainment.com?
What happens if I need to cancel, modify or refund a booking?
What happens if the clients card is declined when final balance is due?
What payment methods work with Bookentertainment.com’s payment system?
When will I receive my payments?
Who are Stripe?
Who is responsible for my payments?
Bookings
Customer Support
Event Issues
Forgotten Password or Email
How do I add a Book Now or 5 Star Badge to my website?
How do I add an account profile picture?
How Do I Ask Past Customers For A Review?
How do I change my email address, personal details and password?
How to add a promotion code
How to I get my profile to 100%?
Messaging
Payments
Reviews