BookEntertainment will automatically take balance payments from your customer 3 weeks before your event.

  • The customer will be notified to check their card details 1 week before the automatic balance payment is due
  • If there is a problem with the customers card when the automatic payment is due, BookEntertainment will notify both you and the customer via email
  • This email is sent to the same addresses that you have set up for the booking confirmations and the affected booking will have a 'Payment error' status in the ‘Balance status’ column in your 'Bookings' tab in the Act Extranet

Next steps:

  • The customer will usually sign in and update payment details at this stage
  • If the customer does not make a payment we will send a reminder email 2 days after the first email
  • If the customer still does not make a payment, we will send the customer a final demand email, stating that their booking is at risk if they do not pay. BookEntertainment will also notify you at this stage

If a customer does not pay the final balance:

  • You can make contact with the customer by using their details on the booking form
  • If no alternate payment is made following this request, then you can implement your cancellation policy
  • It's your responsibility to take action on outstanding payments BookEntertainment are not liable for any balances that are outstanding

Use the flagging system:

  • Don’t forget to flag the booking if you need to cancel it due to non payment / cancellation from client